Wonderful Ecommerce Fulfillment Model Keep Your Customers

Fast! Faster! Nowadays, the development of technology makes us more and more impatient. We expect technology to make things faster, and when we have to wait, we will feel frustrated.

Almost the entire process of e-commerce order fulfillment is facing the problem of acceleration. Customers want the lowest transportation costs and the shortest delivery time.

If your product’s sales volume grows steadily, but you cannot have better technical support, then customers who add shopping carts may turn to your competitors.

However, if you can provide customers with fast delivery speed and excellent customer experience, it will help promote your orders’ continuous growth and increase brand awareness.

Ecommerce-Fulfillment-Model丨ChinaDivision
Ecommerce-Fulfillment-Model丨ChinaDivision

How to Choose the Most Suitable Ecommerce Fulfillment Model?

Choosing the most suitable ecommerce fulfillment model is crucial because you cannot take responsibility for making mistakes. If you lose customers due to a poor fulfillment experience, they will quickly turn to your competitors for help.

A study showed that nearly 40% of customers said they would choose to return or stop shopping with retailers because of a negative delivery experience.

The perfect e-commerce fulfillment model depends on the size and nature of your business. If you are happy to do everything yourself and have the time and space to do so, then in-house fulfillment will be the best choice.

However, self-fulfillment may bring many hidden costs. For example, if you decide to sell through Amazon, remember that regardless of the fulfillment method, they will charge all sellers 15% of each product’s sales price.

Order-fulfillment丨ChinaDivision-1
Order-fulfillment丨ChinaDivision

In-house fulfillment may become a burden for your business because supply chain management is not a simple matter. It needs enough space to store inventory and enough time to complete all tasks.

If you choose to work with a third-party logistics provider, then you need to take the time to screen which partner is best for your business.

It is meaningful to choose 3PL with experience and mature technology. At the same time, you should also consider price, quality control, the number of warehouses and their location, and whether the order fulfillment system seamlessly integrates with your system.

Good fulfillment companies will also handle returns management properly. Of course, you need to make sure that your budget can meet all the features you need.

Amazon Dropshipping Guide: How to Dropship on Amazon

Have you ever thought about developing your dropshipping on Amazon?

Why do you need dropship on Amazon?

Amazon, one of the most well-known brands in the world; the most popular shopping application in the United States; 80.64% of mobile users entered the Amazon APP in September 2019.

But here’s the bottom line: Amazon customers are highly loyal, and you can leverage the Amazon platform to build your brand.

You can add Amazon sales channels to your Shopify store, and it’s more convenient than ever.

Dropship-on-Amazon丨SellerMotor丨ChinaDivision
Dropship-on-Amazon丨SellerMotor丨ChinaDivision

How does Amazon Dropshipping work?

So, how do you start your dropship on Amazon? Very simple! You can do it through the Fulfilled by Amazon program.

In this procedure, you need to deliver products to Amazon warehouses, which manage the inventory and ship them directly to customers.

Because Amazon has the most sophisticated logistics system in the world, they can deliver your products to your customers more quickly. Today, online shoppers want to get a package the next day.

What are the benefits of Amazon Dropshipping?

No warehouse cost

One of the advantages of Dropship on Amazon is that you do not need to worry about warehouse rent. Sellers do not need to pay warehouse costs by using FBA to ship products to Amazon warehouses.

Amazon supplier

Amazon buys products in bulk from many European suppliers. Then Amazon puts these products in their warehouses for sale to customers. The company also provides strategic business guidance for all Amazon suppliers, and suppliers can grow rapidly.

Large number of active users

Amazon has 300 million active users, which means you can use Amazon as a sales channel for your products. Sell ​​products at the right price to attract customers and get rich returns.

amazon-dropshipping-guide丨Philippines-Lifestyle-News丨ChinaDivision
Amazon-Dropshipping-Guide丨Philippines-Lifestyle-News丨ChinaDivision

Amazon dropshipping tools

This is a list of tools that are very useful when you learn how to start dropship on Amazon.

  1. Merchant Words-You can use Merchant Words to view the search volume and data of product title keywords.
  2. FeedCheck-FeedCheck allows you to easily view all product reviews. If you sell a large number of products in your store, it is a great tool. You can use it to improve reviews while providing better customer service. Besides, it can also be used to monitor competitors’ products.
  3. Sellery – The tool’s repricing strategy can help you win the Amazon Buy Box. Its pricing experiments can help you maintain product competitiveness while maximizing profits.
  4. Amazon Volume Listing Tools-This tool helps you easily download order and inventory information tables, as well as modify prices and product quantities.

How to use Drop-shipping effectively?

Drop-shipping efficiency plays an important role in COVID-19. Both the e-commerce seller and the warehouse want to use drop-shipping effectively, so it is time to find an available way.

Before setting the goal of improving drop-shipping efficiency, we need to figure out what people pay attention to. For example, some Amazon sellers want to know what is the cheapest shipping to Canada. Shipping discount offered by the order fulfillment warehouse brings the best solution? In fact, it’s not enough.

According to the customer’s feedback of China Division, most clients are concerned with price, delivery and service. Therefore, we proposed feasible order fulfillment optimization plan on last summary meeting. Here we share it with you:

  • Offer Competitive Price

China Division has a strict and thoughtful price accounting system, providing a competitive price for every customer. (More details had been showed in this blog: https://blog.chinadivision.com/important-factors-of-drop-shipping-price/)

In a word, our price is based on the market research and warehouse situation, you can also share your view with your account manager for better cooperation.

  • Time-based Delivery

China Division will make clear schedule of the order fulfillment, making every item and shipping details in an orderly way. What I need to mention is that one of my workmates will set memos and alarm clocks to remind him to fulfill the order. What a hardworking and dedicated colleague, isn’t it?

  • Professional Customer Service Center

In addition to the sales and order management department, China Division creates a professional and experienced team of customer service. All the new colleague will be given a training about customer communication before they start to work, which covers daily calling, package tracking, after-sales problem solving, etc.

Finally, regular summary is a necessary in China Division, take the weekly meeting as an example, everybody can share their opinion with others, as well as receiving the feedback from the participants. In this way, every workmate can find their value in China Division. What’s more, both individuals and departments can benefit from it. Therefore, we can create better warehousing performance for the e-commerce sellers.

ChinaDivision–Find Out What Order Fulfillment Center You Need

Order fulfillment is a critical component to your overall business operations. If you are experiencing signs that reveal your current eCommerce fulfillment operations are in trouble, it’s time to Get Smart About Your eCommerce Fulfillment Center.

1. Define Your Short-term and Long-term eCommerce Goals

Evaluating your current eCommerce fulfillment center will help identify areas of improvement that can be accomplished in the short-term and the long-run.

Short-term goals for your operations may include:

  • Cutting down on shipping times and shipping costs
  • Improving order accuracy and reducing returns
  • Decreasing customer support response times

Long-term goals for your business may include:

  • Lessening the strain on internal departments (accounting, customer service, and operations)
  • Expanding fulfillment operations into multiple facilities (ex. east coast and west coast)
  • Expanding product line to allow for additional SKUs and inventory

Discuss these items with your potential fulfillment center to determine the timelines for implementing solutions that will best support your goals and continued business growth.

2. Evaluate the Fulfillment Provider’s Expertise within Your Market Niche

Although eCommerce retailers often get lumped into one group, there is a huge amount of diversity in the types of products sold over the internet and their fulfillment needs. Ask your potential eCommerce fulfillment center about the industry verticals they pick, pack and ship. If you have a specialized product or need customized fulfillment processes, look for providers with similar clients. Many eCommerce fulfillment centers are specialized with robotics and equipment designed to handle specific types of products. Asking the right questions will help you identify both strengths and weaknesses.

For example, Warehouse A works closely with clothing retailers, Warehouse B works closely with large, heavy goods, and Warehouse C works mostly with small electronics. Each of these eCommerce fulfillment centers will be likely to have greater know-how on special handling of their serviced market verticals. Each warehouse will be better equipped to store the different types of products. For example, hanging storage for clothing, ample storage for large goods, or secured storage for high-value electronics. In addition, the employees will have experience with handling and packaging your products with greater efficiency than an inexperienced firm.

3. Select a Fulfillment Provider that Aligns with Your Vision & Values

The mission of a company will often provide clues regarding the future success of your business partnership. When choosing a fulfillment center, focus on creating a long-term partnership that will benefit both parties.

Look to partner with an order fulfillment company that has a business model built around principles such as continuous advancement, professionalism, and maximizing customer satisfaction reassures your best interests will be looked out for.

4. Assess the Level of Flexibility and Personalization Available

This is important, especially for growing businesses whose business model evolves over time. Determine the extent to which accommodations can be made as your business evolves and your order fulfillment needs change.

Not all fulfillment centers are capable of accommodating changing needs on short notices, something which is crucial for growing businesses. Large-scale facilities with streamlined operations and abundant resources can better handle stressful situations that will help your growing business succeed.

5. Confirm the Provider’s Levels of Customer Support and Communication

Your first interactions with a provider will give you a glimpse as to what it will be like working with them further down the road. During your inquiry or quote, keep the following questions in mind:

  • How quickly did you receive a response?
  • How knowledgeable was the representative in answering your questions?
  • Did the fulfillment provider take the time to get to know your business?

Open and proactive communication is key to a successful transition and managing day to day operations. Having a dedicated client support team committed to providing expert support tailored to your business will make all the difference in a truly successful partnership.