How to Judge an Order Fulfillment Company’s Service Efficiency?

Although most e-commerce sellers have chosen order fulfillment companies, most people don’t know how to judge the company’s service efficiency.

Generally speaking, they will pay more attention to cheap prices or equipment with good condition. In fact, choosing the right order fulfillment company with high service efficiency is very crucial to the success of your ecommerce business. Today we are going to offer some tips to help you with the efficiency judgement.

  • 1. Observe distribution efficiency. This is a factor that many e-commerce sellers are more concerned about. Warehouses with low delivery efficiency will not be trusted by large companies.
  • 2. Figure out specific storage fees. You need to be wary of some storage companies that may have invisible charges, so your caution is needed about signing a contract for the low quotation.
  • 3. Research whether the equipment and systems equipped in the warehouse are more advanced in the industry.
  • 4. Ask the warehousing company about relevant brand cases for comparative analysis and observe specific data to make more rational judgments.
  • 5. Confirm the total area and the specific layout plan of the warehouse. It does not necessarily mean that the warehouse distribution efficiency of the storage company must be high enough, but the efficiency must not be high for warehouses with warehouse layout problems. So this is also an important aspect that must be conducted on-site investigation. At the same time, you need to pay more attention to whether the traffic conditions around the warehouse are convenient. Good traffic conditions are the guarantee of warehouse distribution efficiency.
  • 6. Check the employee work manual of the warehousing company. In this way, we can see the general operation process of the warehouse, judge whether the warehouse personnel’s operations are sufficiently standardized, and ensure the low error rate.
  • 7. Check whether the warehousing company pays enough attention to the safety of the warehouse. The inventory safety needs to be put first priority. The company should take all the necessary measures to guarantee the safety of all goods in the warehouse, especially to prevent them from fire and theft. So the fire protection and 360-degree monitoring without dead ends must be equipped.
Daily warehouse cleaning brings better working environment and fulfillment performance

Editor’s note: This post was originally published in September 2020 and has been revamped and updated for comprehensiveness and accuracy.

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