Every minute counts in the business called order fulfillment, a significant part of supply chain management. The success of your business depends on how quickly and efficiently you can process the orders. The more order you can process, the faster you will be able to ship. This increases customer satisfaction and gives you a competitive edge over your competitors. Here we offered some tips for improving your order fulfilment performance.
Order Picking System
An effective system can pick order from its customers in a faster and more accurate way. The workers in the order fulfillment warehouse can recognize the specific item of the orders easily, instead of worrying about mistake or inefficient work. Therefore, more and more order fulfillment companies tend to develop their own system.
It is frustrating if your customer find that their items about to be shipped are out-of-stock. Since out-of-stock situations are unavoidable, it is better to obtain the updated information of your inventory. Generally speaking, you can check your inventory update through the system chosen by your dropshipper.
Open Communication Channels
Communication is the key to building trust and increasing orders, so you need to keep all the communication channels opens, covering face-to-face meeting, telephone, e-mail, online chat, etc. Besides, you can tell the responsibilities of each person in your team to your customer for better communication.
Reasonable Return Policy
Return policy is an inevitable problem of order fulfilment. Your customers are more likely to place an order if you have is a good return policy in place. With so many suppliers they can go to, they don”t want to buy from one who won”t give a refund or exchange for goods that turn out to be defective. Thus, you need to make sure that your customers know your return policy and understand it, it is practical to mention it clearly and unambiguously on your website and contract.