To continuously grow your revenue and the number of customers, you need to maximize customer satisfaction. Today, customer satisfaction generally comes from two points: efficient delivery and satisfactory products.
If your 3PL cannot help you provide a first-class customer experience, then you may miss potential customers and revenue. These customers will turn to stores that can meet their needs, that is, your competitors.
Either way, you need a 3PL partner who can satisfy your customers, who can help you meet the ever-increasing customer expectations.
When should you consider changing 3PL service provider?
Order fulfilment outsourcing has advantages and limitations. One of the benefits is that it can save you time and money, and an excellent 3PL service provider can also help you improve customer satisfaction.
The bad point is that when the customer places an order in the shopping system, the next process is out of your control. One thing that worries you more is that you need to bear the risk of 3PL’s imperfect processing of your orders. Therefore, ensuring that 3PL is appropriate is crucial.
- Package lost during order fulfilment
- 3PL has not made continuous progress and improvement
- The current 3PL is not enough to support your business scale
- The technical support provided by 3PL is too simple or outdated
- The current 3PL service is not worth the money
- Customer satisfaction continues to decline
If the above errors or shortfalls happen frequently, the loss caused by your 3PL has exceeded your budget, and the profit of the order is continuously reduced. At this time, you should probably find a more suitable partner.