IT Capability is Always the Key on Upgrading Service of the Cross-border E-commerce

With the development of cross border e-commerce, more and more people are buying from internet, most products are from different countries, there will be an upgrade in demand from different customers, which will bring the upgrade of the product level. The upgrade of the product will definitely promote the upgrade of the whole supply chain.

In the past years, competition in cross border e-commerce is mainly about product price, then it is about quality and also brand competition, the compete from meeting consumers’ the most basic demand to customers’ stylish demand, each level has its different requirements.

More and more enterprises in the industry want to do better and better. From the products or the logistics experience, or from the satisfaction of the customer service, all these are important things that reflect the customer’s experience.

Then how we can guarantee this valuable customer experience?

Behind all these pursuits, their ultimate guide is service upgrade, which cannot be separated from scientific management. In the future, the upgrade challenge of cross-border e-commerce will be mainly come from the upgrading of internal management, including the upgrading of process and rule, product experience, supply chain, and customer service system. Right now what we hear more and more is the new words big data, actually what behind is IT capability. IT is always the key.

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