A Customer Interview about Order Fulfillment Warehouse Selection

Nowadays, online shopping has gradually become the main way of shopping for modern consumers. Especially affected by COVID-19, more and more consumers prefer to buy cheaper products on e-commerce platforms without leaving home. The advent of the era of online shopping has also allowed more people to see the business opportunities and choose to join the e-commerce industry. The number of e-commerce sellers and orders has increased rapidly, but the problem of warehousing and distribution has not been resolved. So e-commerce sellers will be more willing to cooperate with order fulfillment warehouses.

Last week China Division interviewed our client C, and he offered some thoughts about the selection of dropshipping company, here we share it with you.

He said for a large number of e-commerce sellers, the workers are limited, and they are responsible for warehouse inventory management and delivery. It’s acceptable in normal times, but it is not practical during a big promotion event. The proportion of returns and exchanges has increased significantly once such an event occurs. However, if we recruit enough people to handle the promotion event delivery, we don’t need so many people in normal times, which will lead to high labor costs and increase cost consumption. Therefore, warehousing outsourcing is a good choice for the companies like ours. Outsourcing this business to a third-party logistics company is responsible, so that you have enough time to be responsible for the store’s marketing and promotion work, as well as increase store sales and get more profits. In terms of delivery speed, the e-commerce seller who operate warehousing by itself  tend to deliver twice as fast as peer sellers who choose dropshipping company, which is very unfavorable for competition among peers. Timeliness of delivery is the guarantee of the favorable rate of consumer logistics and the key to the improvement of store ratings.

For professional e-commerce order fulfillment companies, the timeliness of delivery is often controlled within 48 hours, which is undoubtedly a very good shopping experience for consumers. Therefore, e-commerce sellers are more willing to cooperate with order fulfillment companies, and to improve the timeliness and accuracy of delivery while ensuring that consumption costs do not increase, increasing the competitiveness of the store in the end.

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