Drop-shipping efficiency plays an important role in COVID-19. Both the e-commerce seller and the warehouse want to use drop-shipping effectively, so it is time to find an available way.
Before setting the goal of improving drop-shipping efficiency, we need to figure out what people pay attention to. For example, some Amazon sellers want to know what is the cheapest shipping to Canada. Shipping discount offered by the order fulfillment warehouse brings the best solution? In fact, it’s not enough.
According to the customer’s feedback of China Division, most clients are concerned with price, delivery and service. Therefore, we proposed feasible order fulfillment optimization plan on last summary meeting. Here we share it with you:
- Offer Competitive Price
China Division has a strict and thoughtful price accounting system, providing a competitive price for every customer. (More details had been showed in this blog: https://blog.chinadivision.com/important-factors-of-drop-shipping-price/)
In a word, our price is based on the market research and warehouse situation, you can also share your view with your account manager for better cooperation.
- Time-based Delivery
China Division will make clear schedule of the order fulfillment, making every item and shipping details in an orderly way. What I need to mention is that one of my workmates will set memos and alarm clocks to remind him to fulfill the order. What a hardworking and dedicated colleague, isn’t it?
- Professional Customer Service Center
In addition to the sales and order management department, China Division creates a professional and experienced team of customer service. All the new colleague will be given a training about customer communication before they start to work, which covers daily calling, package tracking, after-sales problem solving, etc.
Finally, regular summary is a necessary in China Division, take the weekly meeting as an example, everybody can share their opinion with others, as well as receiving the feedback from the participants. In this way, every workmate can find their value in China Division. What’s more, both individuals and departments can benefit from it. Therefore, we can create better warehousing performance for the e-commerce sellers.